I loved the experience and the beauty of the hotel. The staff is so friendly and welcoming. The place is well preserved keeping the 17th-century structure in mind. I... read more was in the Panecillo Suite and it gave me a beautiful view of the city. I loved my stay and highly recommend to people visiting.
Everyone was nice and professional, the staff was always smiling and always made us feel welcome. The location is very calm and you hardly hear any noise or disturbance it... read more is the heart of Quito making you close to all the beautiful destinations. Highly recommended!
We had a fabulous experience at this hotel. The hotel team and level of service was exemplary. We also had an amazing 9 course tasting dinner at... read more the restaurant there paired with great Ecuadorian wines! Great location in the old town. The suite we had was spacious and well appointed. Would highly recommend this hotel if visiting Quito!
I just returned from an amazing trip to Quito with my lovely wife. The experience of the hotel was incredible. Everyone was friendly with the guests and the hotel was... read more extraordinary.
We had wonderful attention from the staff. However, it came to our attention that there was demeaning behavior from Mishelle, she´s the staff leader. We could hear horrible treatment to lower rank staff members, a mean tone and a foul attitude in general. Our only complaint is that Mishelle was being absolutely HORRIBLE with her teammates. The staff was incredibly professional about this thinking about the guest's experience.
If it would have been me, I would have put Mishelle in her place. It's a pity that a high end hotel does not ensure staff well being and that their team leader has such a nasty attitude. If you care at all about employee well being in a business, I WOULD NOT return or recommend this hotel.
Other than that, the experience was amazing. my wife and I will not be coming back to the hotel because Mishelle's attitude and behavior was really unpleasant for our stay. We hope that the owners will correct this element in an other wise perfect experience. More
We just returned from a family trip to Ecuador and had an incredible experience staying at the Illa Experience Hotel.
The location is wonderful - on a quiet street... read more in the heart of Old Town Quito, just blocks from the busting square. Each evening we enjoyed cocktails on the terrace with a gorgeous view of The Virgen de El Panecillo and lights of the city.
The entire hotel has been thoughtfully remodeled with exceptional attention to detail. We reserved three rooms to accommodate our entire family, each room was clean, bright and beautifully appointed.
And, as wonderful as both the location and hotel itself are, neither hold a candle to the EXCEPTIONAL staff at the Illa Experience hotel. Each and every person on staff worked hard to make our stay a special one, which was no small feat given that our stay at the Illa coincided with several changes to our travel itinerary. When dinners out were not possible, we were treated to incredible meals inspired by local ingredients by the amazing chef (even a Father's Day cake baked by the pastry chef for my husband!), we were offered tours of the neighborhood by hotel staff, and were assisted with changing travel plans by the incredibly helpful front desk staff. Anyone traveling to Quito would be fortunate to stay at the Illa Experience Hotel! More
Illa Experience is an excellent boutique hotel experience right in the heart of the city center, Spanish Colonial Quito! Everyone on staff was professional and helpful in every way... read more possible, even arranging for a Covid test at the hotel. They were the most accommodating for later checkout I have every experienced. Rooms were charming and totally renovated. Don't miss staying here, the breakfast is made to order and phenomenal.
Can't say enough. Hotel completely remodeled in 17th century building. Very clean, and up-to-date. Large shower, 2 sinks in over-sized bathroom. Front desk staff went out of their... read more way to be helpful and meet the needs of their customers. Great location--short walk to the main square.
In a lovely old building in the heart of historic Quito. From the welcome, to the reception experience of the demo of a local warm fruit drink, to the beautiful... read more room and the best meal we have had for a long time. Just a lovely hotel and a great experience!
We have 3 nights here in total, we ate at the hotel and also had a massage.
The hotel is pristine , everywhere is immaculate. The room and... read more bathroom was one of the best 5 star we have ever stayed and we loved the artwork! So comfortable. The staff are 100% attentive and even walked us to the ATM and stayed with us to draw cash.
The boxed breakfast at 4.30 as we were leaving early with coffee and toast a lovely touch.
Food and drink in the hotel is at good prices and the food really good compared to a couple
Of restaurants we went to. It’s a secret little heaven!
Massages brilliant we wanted good pressure and the ladies listened. What a secret little treasure hidden in the old town!
Located too for access to the old town area - no problems and safe to walk to the squares. More
The hotel itself is a gem - well decorated, very luxurious, quiet, centrally-located for old town walks. The staff and the attention to detail are first class. The... read more patio views are a delight and the chef and kitchen are top shelf. We visited several times during our Equador and Galapagos trip and all three rooms were unique and special. The daily "experiences" are a treat. Highly recommended!!!
There are no words to describe the wonderful staff, the beautiful hotel surroundings, or the lovely accommodations that are all part of the Illa Experience. To a person, all the... read more staff made sure to make our stay a memorable one. We sampled great wines with the help of sommmalier, Francisco. We attended special events in the lobby each night presented by the staff. We had one of the most amazing and memorable dinners with chef, Juan Carlos at the helm. One of us was ill and the staff did everything they could to help us including making special chicken soup and checking on us regularly. We had a very early flight to the Galapagos and came downstairs to find coffee, tea, and a sack lunch waiting for us. We hope this review encourages others to stay at the Illa Experience. They will not be disappointed. We think of and miss the staff to this day.
Disliked · NOTHING! We were literally treated like royalty, Everything was above and beyond expectations. We would stay at this hotel and eat more dinners in their restaurant if we could. Loved the atmosphere and the fresh flowers placed everywhere. More
Stayed in that beautiful boutique style hotel for 12 nights and enjoyed every single moment. Great service and incredible friendly & helpful people. Rooms are very nice, beautifully decorated and... read more individually designed. The location couldn't be better!
The new restaurant (there is a different chef since Feb 1st) is excellent as well and breakfast is superb.
Thanks to the Illa-crew for the great experience(s). I will definitely be back asap and can recommend this place 100% to everyone, who is looking for a small, privately owned, special hotel in the heart of Quito.