Our Galapagos Cruise Agency-Golden Galapagos-arranged for our hotel stay. We paid for one night and one night was included in our package. The Grand Plaza was sold out... read more so they asked what we thought of this hotel online and it looked stunning. From the moment we arrived (very late) the staff was incredibly attentive. Oh how I wish we had this kind of service in the USA. The location is close enough to walk to everything though the staff does caution about safety after dark. They did arrange for us a great tour guide, Galo, that took us around the exterior plaza areas. Our room was beautiful and roomy. The bathroom was spa like. We did find that it would nearly impossible to take a bath for the tub to fill in a reasonable amount of time. The shower did have some some challenges as well but they did try to repair. But the space was quiet, lovely and safe. The attached restaurant was a highlight. More
We loved our stay at Illa. We stayed before and after our Amazon and Galapagos trips. Rooms were spacious and comfortable and the staff were very courteous and helpful. They... read more even accompanied us on foot to our restaurant. We were able to leave a bag behind that was always in our room as requested. Delicious breakfast too.
I traveled with my wife to Ecuador for a week-long trip and was lucky enough to stay at Illa Experience for 3 non consecutive nights in 3 separate rooms, so... read more I was really able to look at how beautiful this place is. Located 3 minutes walk from the old town center, this boutique hotel is built in an old palace, with a patio and a shallow pool, a terrace and a garden, beautiful views of the hill with the Virgin of the Panecillo. The hotel only has 10 rooms, located on 3 levels, each floor with its own art theme and room type. Reception and service are impeccable, they knew our names and plan of visit without even asking, we were offered each time a warm beverage on arrival and luggage was in the room before we even finished with check in. Rooms are large, with comfortable beds, heating coming from the floors, large and beautifully appointed bathrooms. Each room had standard mini fridge, toiletries from L'Occitane, a small food treat in our room on arrival and turn down service in the early evening. Each team member was exceptionally kind, friendly, genuinely happy to help with any request. Breakfast was excellent and varied, and please do not miss a chance to dine at the Ines restaurant located within the hotel (see separate review, the best restaurant in Quito in my opinion). We really enjoyed our time in this gorgeous hotel,... I traveled with my wife to Ecuador for a week-long trip and was lucky enough to stay at Illa Experience for 3 non consecutive nights in 3 separate rooms, so I was really able to look at how beautiful this place is. Located 3 minutes walk from the old town center, this boutique hotel is built in an old palace, with a patio and a shallow pool, a terrace and a garden, beautiful views of the hill with the Virgin of the Panecillo. The hotel only has 10 rooms, located on 3 levels, each floor with its own art theme and room type. Reception and service are impeccable, they knew our names and plan of visit without even asking, we were offered each time a warm beverage on arrival and luggage was in the room before we even finished with check in. Rooms are large, with comfortable beds, heating coming from the floors, large and beautifully appointed bathrooms. Each room had standard mini fridge, toiletries from L'Occitane, a small food treat in our room on arrival and turn down service in the early evening. Each team member was exceptionally kind, friendly, genuinely happy to help with any request. Breakfast was excellent and varied, and please do not miss a chance to dine at the Ines restaurant located within the hotel (see separate review, the best restaurant in Quito in my opinion). We really enjoyed our time in this gorgeous hotel, we look forward to returning there in the future. More
I loved the experience and the beauty of the hotel. The staff is so friendly and welcoming. The place is well preserved keeping the 17th-century structure in mind. I... read more was in the Panecillo Suite and it gave me a beautiful view of the city. I loved my stay and highly recommend to people visiting.
Everyone was nice and professional, the staff was always smiling and always made us feel welcome. The location is very calm and you hardly hear any noise or disturbance it... read more is the heart of Quito making you close to all the beautiful destinations. Highly recommended!
We had a fabulous experience at this hotel. The hotel team and level of service was exemplary. We also had an amazing 9 course tasting dinner at... read more the restaurant there paired with great Ecuadorian wines! Great location in the old town. The suite we had was spacious and well appointed. Would highly recommend this hotel if visiting Quito!
I just returned from an amazing trip to Quito with my lovely wife. The experience of the hotel was incredible. Everyone was friendly with the guests and the hotel was... read more extraordinary.
We had wonderful attention from the staff. However, it came to our attention that there was demeaning behavior from Mishelle, she´s the staff leader. We could hear horrible treatment to lower rank staff members, a mean tone and a foul attitude in general. Our only complaint is that Mishelle was being absolutely HORRIBLE with her teammates. The staff was incredibly professional about this thinking about the guest's experience.
If it would have been me, I would have put Mishelle in her place. It's a pity that a high end hotel does not ensure staff well being and that their team leader has such a nasty attitude. If you care at all about employee well being in a business, I WOULD NOT return or recommend this hotel.
Other than that, the experience was amazing. my wife and I will not be coming back to the hotel because Mishelle's attitude and behavior was really unpleasant for our stay. We hope that the owners will correct this element in an other wise perfect experience. More
We just returned from a family trip to Ecuador and had an incredible experience staying at the Illa Experience Hotel.
The location is wonderful - on a quiet street... read more in the heart of Old Town Quito, just blocks from the busting square. Each evening we enjoyed cocktails on the terrace with a gorgeous view of The Virgen de El Panecillo and lights of the city.
The entire hotel has been thoughtfully remodeled with exceptional attention to detail. We reserved three rooms to accommodate our entire family, each room was clean, bright and beautifully appointed.
And, as wonderful as both the location and hotel itself are, neither hold a candle to the EXCEPTIONAL staff at the Illa Experience hotel. Each and every person on staff worked hard to make our stay a special one, which was no small feat given that our stay at the Illa coincided with several changes to our travel itinerary. When dinners out were not possible, we were treated to incredible meals inspired by local ingredients by the amazing chef (even a Father's Day cake baked by the pastry chef for my husband!), we were offered tours of the neighborhood by hotel staff, and were assisted with changing travel plans by the incredibly helpful front desk staff. Anyone traveling to Quito would be fortunate to stay at the Illa Experience Hotel! More
Illa Experience is an excellent boutique hotel experience right in the heart of the city center, Spanish Colonial Quito! Everyone on staff was professional and helpful in every way... read more possible, even arranging for a Covid test at the hotel. They were the most accommodating for later checkout I have every experienced. Rooms were charming and totally renovated. Don't miss staying here, the breakfast is made to order and phenomenal.
Can't say enough. Hotel completely remodeled in 17th century building. Very clean, and up-to-date. Large shower, 2 sinks in over-sized bathroom. Front desk staff went out of their... read more way to be helpful and meet the needs of their customers. Great location--short walk to the main square.
In a lovely old building in the heart of historic Quito. From the welcome, to the reception experience of the demo of a local warm fruit drink, to the beautiful... read more room and the best meal we have had for a long time. Just a lovely hotel and a great experience!
In a lovely old building in the heart of historic Quito. From the welcome, to the reception experience of the demo of a local warm fruit drink, to the beautiful... read more room and the best meal we have had for a long time. Just a lovely hotel and a great experience!
