Not worth the price, the rooms are small and feel very tight. The hotel lacks a concierge and guard full time, so you have to ring and wait outside the... read more hotel until someone lets you in, this is very unsafe. There is no bar, ask for a drink and they will open their expensive bottles and charge you $75 a glass and then claim they gave you "their best bottle". For this price, you should be able to know upfront what you are expected to pay. The restaurant is extremely expensive for the quality, charging as much as a renown michelin restaurant, and they do not disclose the prices of the drinks until your bill arrived. After our meal, we signed a service document with what we consumed, once we were checking out, the restaurant experience bill was inflated. We ordered an Argentinian Chandon $30 sparkling wine, but was itemized as a Moet Chandon worth $120. There was no one from the restaurant in the check out process that could be responsible for making this correction. We spoke to the manager and never got a response, we don't live in Ecuador and they said they would offer to host us for free again, rather than acting professionally and reimbursing for the items that were not consumed. Please do not STAY HERE! CASA GANGOTENA IS a thousand times better! More
Have really enjoyed my stay at ILLA. Sure, the hotel is ideally located in the historic city center, has a beautiful design aesthetic, boasts large rooms with very comfortable... read more mattresses and linens, and is home to a delightful modern cuisine restaurant. However, I have to say that it is the charming staff that really makes the stay perfect: they are helpful at every turn, they engage about your day before you leave and when you return; they go beyond to make certain you are comfortable and have everything you need to enjoy, not only the hotel, but your visit to Quito. Muchas gracias to the entire team.
Elegantly and detailed restored old Quito home with delightful rooms. The staff is welcoming and attentive. The location in Colonial Quito is an easy walk to central historical district and... read more the Presidential palace.
The hotel is decorated with local artisans and contains a highly rated chef and restaurant.
Our stay was part of a reunion group from all corners. We could not have asked for more hospitality.
ILLA Experience is a family gem of which the proprietor is deservedly proud.
This is a unique hotel near the historic center of Quito. The hotel staff provided exceptional service and accommodated our special requests. The also offered unique opportunities to... read more learn about the local culture.
Absolutely beautiful luxurious hotel with superb service. Marcelo and Maria have pulled off a magical place to treat the guests to 5 star accommodations and service. The 13 course meal... read more in the restaurant may have been top five dinning experiences of my life. Overall if you prefer unique, luxurious, service, and a great location in Quito this is the place!!
What can you say about a hotel where every staff member treats you like welcome family? My husband and I stayed here for two nights and cannot recommend it more... read more highly - it was the best hotel experience we've had in 4 decades of traveling. The hotel has beautifully appointed rooms, great views of Quito, and an excellent in-house restaurant with great breakfasts. The "experiences" arranged by the staff were informative, fun, and delicious. And for those of us whose Spanish is less than fluent, the bilingual staff made life extremely easy. Thank you Eduardo and everyone else!!
We had the most incredible stay at the Illa. The staff is incredible. They are kind, helpful and create an amazing ambience. We left our stay at the hotel feeling... read more like we had left family. They provided unique, on sight cultural experiences. We are all still dreaming of the hot chocolate they made us daily. The staff was willing to guide us to nearby restaurants and find artists studios for us to visit. The location is central and provides a great place to explore Quito. The hotel is clean and comfortable. It has a cool and refreshing designer vibe combined with a nod to its heritage. There were also great views of the city from most of the rooms and from the outdoor terrace. We would love to come back and stay. I would highly recommend staying here while visiting Quito.
I stayed at Illa Experience for a few nights on my return to California from Galapagos and I honestly can’t say enough good things about this hotel. I travel internationally... read more often, and I don’t think I have ever encountered a more welcoming, warm or comfortable stay anywhere in the world. The staff is outstanding and truly made me feel “at home” in their beautiful hotel.
I also booked a tour of the city through them which made my time in Quito so much more meaningful - I don’t think I would have grasped the amount of history or beauty the area contains without this experience. If you have a chance, ask them to schedule you for a day tour with Jorge - not only an incredibly knowledgeable guide, but also just a really amazing human. Enjoy!
I spent four wonderful nights at the Illa Experience Hotel. The rooms were beautifully decorated, clean, inviting and so comfortable! The staff could not have been... read more friendlier and more helpful. They were so engaging and made my experience there that much better Every night there was an "Experience"--while I was there, we tasted delicious hot chocolate, a local tea, learned about antiques and watched how "Ecuador" woven hats were hand created. The building dated back to the colonial period and the architecture was beautiful and the renovations were done "right." The location was central. I highly recommend this hotel and would definitely return.
This has got to be the best hotel in Quito and perhaps in South America!
Our stay was amazing to the last details, the team, German, Mishel... read more and Fabian were so kind and friendly, they remembered our names and every little preference. I have not seen such friendly service in a long time.
The architecture is delightful, the way the property has been restored and decorated by hand is just superb.
I loved the San Marcos neighborhood. What a hidden gem, we never expected to find a corner like this in Quito, humble yet sophisticated.
I do hope we can return and explore mainland Ecuador in depth.
We didn't stay the night. We went to the hotel to enjoy the Spa experience, the jacuzzi, and a beautiful dinner. Xavier gave us a tour of the hotel... read more and had us taste a special coffee (cafe de la abuela). Xavier was very knowledgeable and shared with us the history of the hotel and all about how it was beautifully restored. He also gave us a delicious cocktail before we started our spa.
The women -- Anita and Miriam -- that gave us the message and the facial were incredibly nice and so kind to us. It was a pleasure to be served by them.
Overall great experience, and I would recommend you lodge here or at least enjoy the services they provide.
Adam,
P.S. the food is another world... and incredible experience to your palette 🙂
This is truly a unique property and a fantastic choice instead of the generic standard hotel chains. It feels like you're staying a beautiful mansion with your own private staff... read more taking care of you. I had a suite with a view of the city and Virgin statue which was spectacular - extremely comfortable and beautifully decorated. Xavier, the manager, was wonderful and went out of his way to ensure every need was met. The breakfast they delivered to my room every morning was delicious and they accommodated all of my preferences. We also had a terrific dinner at the restaurant and highly recommend it - the chef is extremely talented and creative and it felt like we had our own personal chef! The hotel does a great job integrating with the local community and we had a great lecture with a local artisan that refurbishes antique gramophones! It was so interesting and unique and I loved that the hotel supports the artists in the local area. They also did a wonderful demonstration showing how they make local drinks which were delicious.
Staying at the Illa Experience hotel is a MUST if you're in Quito - they truly go above and beyond to make every guest feel special and cared for and the property is beautiful and perfectly located. HIGHLY RECOMMEND!
